ORDERS & DELIVERY

Where can I collect my click & collect order?

Once you receive the email confirming your order is ready, you may collect it from our boutique at 36 rue Laffitte, 75009 Paris, open Monday to Friday from 11:00 am to 6:30 pm.

What are the delivery times?

Our orders are carefully prepared in our Parisian ateliers and delivered within 24 to 72 hours, depending on the selected delivery method.

Do you deliver in France and internationally?

Yes, we deliver both within France and in Europe.

How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking link to follow its delivery in real time.

What should I do in case of a delivery issue?

Please contact our customer service as soon as possible at info@louisfouquet.fr. Our team will be happy to assist you and provide an appropriate solution.

GIFTS & PERSONALIZATION

Do you offer corporate gifts?

Yes, our sales team supports you in creating bespoke gifts, from personalized gift boxes to tailor-made chocolate creations aligned with your brand.

Victoria MAURE - (+33) 6 51 18 98 49 -vmaure@fouquet.fr

Is it possible to create my own assortment?

Yes, you may create your own assortment according to your preferences, either in-store or upon request with our team.

Can I add a personalized message to my order?

Yes, you may include a personalized message, which will be added to your order.

PRODUCTS & CRAFTSMANSHIP

Are your chocolates made in France?

Yes, all our creations are handcrafted in our Parisian ateliers, following a savoir-faire passed down since 1852.

What makes Louis Fouquet chocolates unique?

Since 1852, Maison Louis Fouquet has upheld exceptional craftsmanship, notably through traditional praline-making techniques and a rigorous selection of ingredients, creating a truly refined tasting experience.

What is “traditional praline” (praliné à l’ancienne)?

Traditional praline is made from caramelized nuts that are ground through a multi-step process, resulting in a rich texture and deep aromatic intensity.

Do you offer seasonal collections?

Yes, we create exclusive collections for special occasions such as Christmas and Easter, with unique recipes and designs.

STORAGE & QUALITY

How should I store your chocolates?

Our chocolates should ideally be stored between 16 and 18°C (60–64°F), away from light, humidity, and strong odors.

Can I store chocolate in the refrigerator?

It is best to avoid refrigeration, as it may affect both texture and flavor. If necessary, ensure the chocolate is well protected from humidity and odors.

Why does chocolate sometimes develop a white coating?

This natural phenomenon, known as bloom, is caused by temperature variations. It does not affect the taste or quality of the chocolate.

BOUTIQUES & EXPERIENCE

Where can I find Louis Fouquet boutiques?

You can visit Louis Fouquet boutiques at the following locations:

  • 46 rue du Bac, 75007 Paris
  • 23 rue François 1er, 75008 Paris
  • 36 rue Laffitte, 75009 Paris
  • Galeries Lafayette, 75009 Paris
  • 54 rue de Passy, 75116 Paris
  • Harrods, Chocolate Hall, London

Our teams will be delighted to welcome you and introduce you to our creations.

Do you offer chocolate experiences or tastings?

We occasionally offer experiences and tastings centered around our craftsmanship. We invite you to subscribe to our newsletter to stay informed.

THE CHOCOLATE

How can I recognize high-quality chocolate?

High-quality chocolate is defined by the selection of cocoa beans, the finesse of its texture, and the balance of its flavors. Each Louis Fouquet creation is crafted to deliver a refined sensory experience.

What is the difference between praline and gianduja?

Praline is made from caramelized nuts that are ground into a paste, while gianduja combines nuts with chocolate for a smoother, melt-in-the-mouth texture.